FAQ

Contact & General 

How do I reach you? 

You can reach us through email - hello@ctbtstudio.com, and Instagram - @ctbtstudio.

Where are you located?

CTBT Studio is Located in Williamsburg, Brooklyn in New York City. 

Where are your products made?

CTBT Studio put forth sustainability as one of our core value. Utilizing fabric that are eco-friendly including organic cotton and deadstock fabric, we produce our products at production centers in New York and China where all laborers treated with fair wages. 

Sizing & Shopping

How do I find my size?

CTBT Studio uses unisex sizing for all clothings we produce. The fit of each garment (True to size, oversized fit, etc) is included in the product description. 

For detailed sizing, please refer to the sizing chart in each product's description page.

Will you be restocking? When?

We will be restocking for popular products. You can receive reorder updates by subscribing to our website.

Do you offer custom orders?

CTBT Studio takes custom orders based on case by case basis. Please contact hello@ctbtstudio.com for inquiries.

Orders

How long does my order takes to ship?

If in stock, your order will be shipped within 2 business days. We only ship out orders when all items on your order is available to ship. 

Can I change my order?

You can leave us an email at hello@ctbtstudio.com but unfortunately, we can't guarantee that we can change or cancel your order after the order is placed as it may have been shipped promptly. If your order is shipped before the email is confirmed, you will have to make a return for cancellation or replacement request. 

ETC. 

Are you hiring?

Thank you for your interest in being a part of CTBT family. If we are ever hiring for open positions, we will be posting a notice on Instagram.